Shipping and Delivery

We strive to deliver your order to you as quickly and correctly as possible. In this document you will find all information about our shipping and delivery policy.

Processing time

Orders are processed within 1 to 3 working days. Once your order has been shipped, you will receive an email with the tracking details.

Delivery time

The average shipping time is 3 to 7 working days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping method and origin

All orders are shipped directly from our supplier in China. As a result, customs charges may apply, depending on the country of delivery.

Shipping costs

Shipping costs are shown at checkout. These depend on the weight, the destination, and the selected shipping method.

Responsibility for shipping

• If the tracking information indicates that the package has been delivered, the responsibility lies with the customer.

• Please check your address carefully; any errors must be reported within 24 hours after placing the order.

For questions about shipping, you can contact us via info@alicelondon.com