Terms and Conditions

These terms and conditions apply to all purchases made via the website of Alice london, reachable via info@alicelondon.com.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product information

We do our utmost to describe the products correctly and to provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and payment

Orders are processed after receipt of full payment. The available payment methods may differ per country. Customers are responsible for checking which payment methods are available for their location.

4. Processing and delivery

• Processing time: 1–3 working days

• Shipping time: 3–7 working days (depending on location)

• Shipping takes place directly from our supplier in China

5. Returns and cancellations

Please refer to our separate return policy for all conditions.

6. Liability

We are not responsible for loss or damage during shipping if the tracking indicates that the package has been delivered. Always carefully check the provided address.

7. Intellectual property

All content on the website (texts, photos, logos) is the property of Alice london and may not be used without permission.

8. Complaints procedure

Complaints can be submitted in writing via info@allicelondon.com. We aim to respond within 5 working days.

9. Applicable law

Dutch law applies to these terms and conditions.